Job Description

Location: Naperville. Travel Required.

Hours: Full-Time. Day Shift.

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match
• Profit-sharing program

The Journeys and Adventures that Await

* Greet patients in a friendly manner whether on the phone or in person..
* Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
* Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
* Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
* Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
* Contact patient to confirm procedure/surgery.
* Explain and verify proper prep instructions with patients, route to nurse if appropriate.
* Prepare all essential paperwork for referral coordinator and facilities.
* Verify daily doctor's schedules, print and distribute to appropriate personnel.
* Maintain the strictest patient confidentiality.
* Work with billing staff to ensure all procedures are charged.
* Cover/fill-in for co-workers as needed.
* Track case volume and direct cases to facilities per direction of management team

The Experiences You Bring

* Medical terminology, verbal and written.
* CPT and ICD-9 coding.
* Referral process.
* Must have the ability to learn new computer programs.
* Act professionally towards customers, physicians, and co-workers.
* Must be able to multitask and prioritize.
* Must posses time management skills.

* High school diploma or GED

* 2+ years prior surgery scheduling, telephone, computer and customer service experience.

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