Job Description
Job Description
Job Description
Essential Functions:
- To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collaborate with all departments to find solutions on providing excellent service to customers.
- Responsible for the operations, personnel, marketing, and profitability of the department.
- Forecast sales, gross profits, and expenses.
- Train and manage all Parts Department employees on dealership procedures and productivity requirements.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Develop and execute effective customer relations policies.
- Inventories stock and reorders when inventories drop to a specified level.
- Keep records pertaining to requisitions, purchases, and sales.
- Listen to and resolve customer complaints regarding service, product, or personnel.
- Keep records of employees’ work schedules and timecards.
Company-wide Expectations:
- Remain drug and alcohol free while on Company premises and within the scope of duty.
- Understand and comply with all Sanco Enterprises policies and procedures.
- Observe safety and security policies and procedures and use equipment and materials accordingly.
- Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means.
Core Competencies:
The strategic skills listed below are needed to perform the job satisfactorily.
- Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains necessary communication.
- Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas, and exhibits willingness to try new things.
- Planning/Organizing – prioritizes and plans work activities and uses time efficiently.
- Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.
- Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Professionalism – maintains a professional appearance and attitude at all times.
Knowledge, Education and/or Experience:
- Requires a high school diploma or general education diploma (GED).
- Associate’s Degree or Bachelor’s Degree preferred.
- Three to five years of automotive parts management experience.
- Previous experience as a Parts/Service Manager and/or Advisor preferred.
Skills:
- Written and verbal communication skills
- Excellent customer service skills
- Microsoft Office skills
Abilities:
- Apply good judgment in recognizing scope of authority
- Define problems, collect data, establish facts and draw valid conclusions
- Valid Driver’s License
Working Conditions:
- This job operates in a parts store/repair/machinery shop environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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