Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Grand Rapids, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

PLAYING FOR WHAT MATTERS MOST! YOU

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being an IGT employee
• 12 paid holidays plus two floating holidays per year
• three weeks of paid vacation per year, prorated first-year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High School Diploma or equivalent required.
• Technical or I.T. I.T.-related training or education is a plus.

Experience Required

• 2+ years of electronics, repair, field, or related industry experience.

Skills Required

• Knowledgeable in electronics, data communications, or related areas of expertise.
• Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods.
• Please show skill when working with tools, moving parts, and electrical current.
• May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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