Job Description

Responsibilities

Join the WINNING TEAM here at IGT! Our Data Center in West Greenwich, RI, is seeking a Computer Operator. This position requires you to be flexible with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift employees who qualify. 

• Assist in the daily operation of computer systems.

• Carry out all tasks on the daily checklist under supervision.

• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.

• Assist in the recovery activities necessary to restore normal operations.

• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical benefits are available on day one of being an IGT employee.
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first year.
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• Two-year technical college degree or comparable experience
• 1-2 years experience in a related field preferred
• Minimum technical knowledge and skills requirements - Required
• Where applicable, must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Working knowledge of FTP/SFTP protocols
• Comprehensive knowledge of Office suite and PC operating systems
• Intermediate knowledge of Retailer POS, call center tools, and
• Other skills - Required
• Builds strong relationships at all levels.
• Exhibits professional and customer-appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed and experience in dealing with difficult or demanding customers
• Demonstrates effective technical writing skills and presents information in a professional and engaging manner
• Organizes and plans work effectively. Balances priorities among stakeholders.
• Completes work in a thorough, accurate, well thought-out and timely manner and with attention to detail
• Demonstrates initiative and self-motivation. Sets high goals for self and others and demonstrates a strong sense of urgency
• Achieves results in a high-pressure environment
• Displays sound business judgment and exhibit common sense
• Exhibits a high degree of ethics, integrity,and confidentiality at all times
• Demonstrates strong informal coaching and mentoring skills
• Effectively delivers training in area of expertise
• Effectively implements and manages processes

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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